Refund Request

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  sumatanjunior · Member · Oct 1, 2018 at 9:04 pm

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  Hi I just disconnected my site and deleted the plugin and couldn’t find the refund button.

  I would like to request a refund.

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Oct 2, 2018 at 5:59 am

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  staff-zinnia · Staff · Oct 2, 2018 at 2:16 pm

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  Good morning –

  Can you let me know which site you were working on? I’m asking because there aren’t any upgrades or charges associated with the account you’ve used to contact us here.

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  sumatanjunior · Member · Oct 3, 2018 at 6:25 pm

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  I was working on the site http://www.apexxtours.com.

  After I deleted the jetpack plugin, disconnected the site from my wordpress account, the cancellation/refund button disappeared as well.

  Please note, I already disconnected the site from wordpress so you will not see it, unless there is some kind of history you guys can look into.

  However, when you look at my billing history, you will see the purchase that I am requesting the refund for. The site name is also tagged in that purchase receipt.

  Thanks.

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  sumatanjunior · Member · Oct 3, 2018 at 6:29 pm

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  In your other reply you mentioned I should contact Jetpack. However, when I go to their support, they say that I can click the cancel/ refund button. That button disappears after one already deleted the plugin and “disconnected” the site from wordpress.

  The only way I can ask for the refund is thru someone I can contact.

  Re-adding the site doesn’t work either as it will ask you to buy another subscription.

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  gemmacevans · Member · Oct 5, 2018 at 3:35 pm

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  Hi sumatanjunior,

  I’ve sent an email to the address on your Account Settings page — I’ll follow up with you there for more information about upgrade.

  Please let me know if that doesn’t come through.

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  sumatanjunior · Member · Oct 10, 2018 at 1:53 pm

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  I replied to your email but haven’t heard from you until today, almost 6 days later.

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  gemmacevans · Member · Oct 10, 2018 at 2:07 pm

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  Please accept my apology for the delay. I’ve just replied to your email and I’m going to close this thread in order to keep your support in one place :)