Refund Request

  • Unknown's avatar
    kga12 · Member ·

    I have cancelled my account with WordPress.com and am within the refund period. I followed the instructions to request the refund, but was unable to complete the transaction. Please initiate the refund process on my behalf. Thank you!

  • kokkieh · Staff ·

    Hi there,

    The last renewal payments on your account was on 1 July. You can see the receipts for those payments in your billing history, here:

    https://wordpress.com/me/purchases/billing/

    Those upgrades were only cancelled yesterday, 21 August, which is 22 days past our refund period of 30 days on your premium plan, and 48 days past the 96-hour refund period on domains.

    I have issued a late refund for the $96 renewal of your premium plan. You should receive the refund in about 10 business days, depending on your bank’s processing times.

    But the $18 cost of your domain renewal cannot be refunded any more, as we have already paid the registry for your domain. If you prefer, I can still restore the domain to your account. Then you can continue using it here, or transfer it to another provider if you want.

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