Refund request

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  ednaa99e57ee0a1 · Member · Aug 26, 2021 at 12:46 am

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  Hi, how can I get a refund of the remaining part of the premium service I purchased? I have downgraded.

  Site: https://craftycontentcom.wordpress.com.
  WP.com: Yes
  Correct account: Yes

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  supernovia · Staff · Aug 26, 2021 at 3:22 am

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  Hey there, we don’t offer partial refunds, unfortunately. Here’s our policy:
  https://wordpress.com/support/refunds/#plans

  Would you like us to restore the plan and help you get the site going?

  Also, I noticed you cancelled crafty-content.com. Do you intend to use that again at some point, even at another host? If so, we should restore the domain right away instead. Cancelled domains go through a lengthy redemption process, and they can be difficult if not impossible to get back. Please let us know as soon as possible.

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  ednaa99e57ee0a1 · Member · Aug 30, 2021 at 1:12 am

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  I don’t want to restore the site. I have transferred the domain to another registrar. I don’t have any need for the WordPress services, so does this mean my funds are lost?

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  aisajib · Member · Aug 30, 2021 at 3:57 am

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  Hi there!

  We aren’t able to refund after the refund period of 14 days has passed. At this point, the transaction is over a month old so we aren’t able to refund it anymore. We can still restore the plan or add store credits if you want to purchase something else (like creating a new site with the WordPress.com Premium plan) on WordPress.com.

  Regards