Refund request

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  ycakrak · Member · Mar 8, 2023 at 3:26 am

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  I have not been using this account; as you can see, there is not thing I have done. I went thru health-related hardship and had to put this project aside to care for myself. I would like to get a refund if possible.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-doublebassd · Staff · Mar 8, 2023 at 4:22 am

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  Hi there,

  You filed a dispute with either PayPal or your bank, so we have issued you a chargeback fee.

  Please ask your bank or credit card company to cancel the dispute. If you can do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback fee and issue you a refund which would take 7-10 business days. However, if the chargeback has already been completed, i.e., your bank is refunding you, then you will need to pay the fee to unlock your site, and disputes can take a long time, so you could possibly not receive your refund for up to 75 days. Please let me know if you can cancel the dispute with your bank.

  Your stats and your content are all safe. But because chargebacks are a very serious matter, we lock any site with a pending chargeback until the matter is resolved. You can find more information here:

  Chargebacks and Disputes

  Let me know if you have any questions. Thanks!