Refund request

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  lamwoman · Member · Feb 14, 2014 at 7:49 pm

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  Hello! I really hope someone can help me with this issue. How can I get a refund on my account? It has been inactive since I signed up for it on 1/1/14. Unfortunately, I realized that I accidentally purchased a premium account and bundle from WordPress, when I already have one with another hosting company. I will not be using this account AT ALL – even a pro-rated refund would be greatly appreciated under the circumstances.

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · Feb 14, 2014 at 7:53 pm

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  You are well past the 30 day refund period, but I’ll flag this for staff and see what they can do for you.

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  lamwoman · Member · Feb 14, 2014 at 7:59 pm

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  THANK YOU!

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  lamwoman · Member · Feb 16, 2014 at 3:59 pm

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  Any update for a pro-rated refund since I never used the account (as referenced above)? Please help.

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  jackiedana · Member · Feb 19, 2014 at 11:24 pm

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  I have removed your premium upgrade minus the cost of registering the domain homes-livermoreblog.com, for a total of $73.

  We only issue refunds on domain registrations for the first 48 hours. However, this means the domain is still active and can be used on a different site if you wish.

  I’ve also removed the separate domain mapping upgrade and refunded you the price of $13 for that.

  You should see both refunds in your account within a few days.

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  lamwoman · Member · Feb 19, 2014 at 11:53 pm

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  Thank you so very much! I do appreciate the refund and look forward to working with you in the future.

  Good day!

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  jackiedana · Member · Feb 20, 2014 at 12:16 am

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  You are very welcome! Please let me know if you have any other questions.