Refund Request – 96h Window – Receipt ID 113914149

  • Unknown's avatar
    kaginado · Member ·

    Hi @Staff,

    I am requesting a manual refund for a domain renewal fee for my domain that I paid on Jan 30, 2026.

    Transaction Details:

    • Receipt ID: [redacted]
    • Transaction ID: [redacted]
    • Amount Paid: $16.80
    • Date of Renewal: January 30, 2026

    The Reason for Refund: I renewed the domain on WordPress.com on Jan 30, but I transferred it to Cloudflare immediately after. Due to the ICANN 45-day Auto-Renew Grace Period policy, the renewal year added by WordPress was revoked by the registry upon transfer. Only the year paid to Cloudflare was added to the expiration date.

    I am currently within the 96-hour refund window for domain renewals. However, because the domain has already successfully transferred to Cloudflare, I cannot use the self-service refund tool in my dashboard.

    Could you please manually process the refund of $16.80 for this transaction?

    Thank you for your assistance.

    Ken

    The blog I need help with is: (visible only to logged in users)

  • staff-godofredo · Staff ·

    Hi @kaginado! Before I answer your question, please note that I have redacted the sensitive information shared in your original message. Please note, this is a public forum, and sharing sensitive details like Transaction ID numbers is not recommended.

    When a domain is transferred, the current expiration date is transferred along with the domain. For us to refund the $16.80 domain renewal, you would need to cancel the domain. Since the domain has already been transferred out, we are no longer able to cancel and refund the payment.

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