Refund Request after Double Payment

• 

  jccayla · Member · Jan 28, 2020 at 11:30 am

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  Hello,
  the option ‘Custom Design’on jccayla.wordpress.com has been paid twice:

  First: Jan 28, 2020
  30$
  Receipt ID
  [redacted by staff]
  Transaction ID
  [redacted by staff]

  Second: Jan 22, 2020
  30$
  Receipt ID
  [redacted by staff]
  Transaction ID
  [redacted by staff]

  Please answer me at (email visible only to moderators and staff) ((email visible only to moderators and staff) does not exist anymore).
  My name is Céline Bocquillon and the payments go from my PayPal account.
  Thank you for your help.
  Céline

• 

  staartmees · Member · Jan 28, 2020 at 12:52 pm

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  NEVER post sensitive information on a public forum. I asked Staff to remove the Transaction and Receipt ID.
  In the meantime, you can already check those charges at https://wpchrg.wordpress.com/

• 

  staff-mckluskey · Staff · Jan 28, 2020 at 1:13 pm

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  Thanks for tagging us, @staartmees, I have already removed the personal data :)

  @jccayla, you were not charged twice. The first transaction was a purchase, the second one was a refund.

  You can see the details from https://wordpress.com/me/purchases/billing

  Let me know if you have any more questions regarding that.