Refund request following removal of custom domain feature

  • Unknown's avatar
    lativagroup · Member ·

    I need help processing a refund request that is not available through the software. I downgraded in order to move to a self-hosted plan, which gave me a partial refund, but I also removed the custom domain feature, but wasn’t sure if that will get automatically refunded. Could someone from WP please confirm? Thanks.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    What is the domain URL and where did you purchase the domain from please?

    Cancelling domains
    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    Refunds and cancelling upgrades
    Refunds https://en.support.wordpress.com/refunds/ are time limited.
    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.
    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    I will also type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    gemmacevans · Member ·

    Hi lativagroup,

    I also removed the custom domain feature, but wasn’t sure if that will get automatically refunded

    I’ve refunded the remaining $13 and you can view a copy of the refund receipt in your Billing History:

    https://wordpress.com/me/purchases/billing

    Refunds usually take 7-14 business days to show on your statement.

    Please let me know if you need anything else.

  • Unknown's avatar
    lativagroup · Member ·

    Perfect! Thank you very much.

  • Unknown's avatar
    gemmacevans · Member ·

    You’re welcome, glad I could help!

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