Refund Request for Automatic Renewal – Unable to access original account

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  programgarden26a23aaeb0 · Member · Mar 1, 2026 at 5:13 am

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  Hello,

  I am posting here to request urgent assistance with a refund for an automatic renewal charge of USD 693.00 that occurred on February 28, 2026.

  I have already sent a detailed email to help@wordpress.com regarding this issue, but I am reaching out here for faster tracking.

  Summary of the Situation:

  • Original Account Email: (email visible only to moderators and staff) (Username: programgarden)
  • The Issue: The original email domain (@folledge.com) is no longer active due to a company domain change. Therefore, I cannot log in or reset my password.
  • Missing Receipt: Because the original domain is defunct, I did not receive any digital receipt or notification via email for this latest charge. I only found out through my credit card alert.
  • Unauthorized Charge: I no longer use WordPress services, but my card was automatically charged for a renewal.

  Verification: I have all the necessary proof of ownership, including the transaction details for the recent charge and Receipt/Transaction IDs from a previous payment in 2023.

  I am currently posting from a temporary account (program******@gmail.com) created specifically to resolve this.

  Could a Happiness Engineer (Staff) please check my pending support ticket and help me process this refund? Thank you for your help.

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  staartmees · Member · Mar 1, 2026 at 7:28 am

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  You can retrieve the Transaction ID from your credit card statement or bank account – https://wordpress.com/support/billing-history/#on-your-credit-card-statement – to restore access to the account that got charged – https://wordpress.com/support/account-recovery/#transaction-id

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  programgarden26a23aaeb0 · Member · Mar 1, 2026 at 12:19 pm

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  I am trying to recover my account, but the system is asking for a domain URL. However, I no longer use that domain and it has expired, so I cannot provide it. Since I can’t fill in that field, I’m unable to proceed with the recovery. How can I recover my account without the domain address?

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  programgarden26a23aaeb0 · Member · Mar 1, 2026 at 12:27 pm

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  I followed the steps as instructed and obtained the transaction ID from my card issuer. Using that ID, I was able to find the WordPress receipt and the associated URL. I have now submitted the account recovery request with that information. I will wait for their response before proceeding further.

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  staff-mxhdema · Staff · Mar 2, 2026 at 4:22 pm

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  Thank you for the update.

  This has been addressed via email. I’ll go ahead and close this thread, but if you have more questions, please feel free to reply to the email we’ve sent you.