Refund Request – WooCommerce Booking

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  ex323jet · Member · Sep 6, 2020 at 8:20 pm

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  Can you please refund my money for the WooCommerce Booking? It never worked and they just charged me a second time. I’m really disappointed by it. How can I make sure that they do not continue to charge me? How can they charge me when there is no credit card on file? I am not able to find a way to request a refund or turn off my subscription. This is a really bad experience with WooCommerce.

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  staff-doublebassd · Staff · Sep 7, 2020 at 5:59 pm

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  Hi there,

  If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket and reach live chat while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/

  These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

  WordPress.com vs. WordPress.org

  Thanks!

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  ex323jet · Member · Sep 7, 2020 at 6:36 pm

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  Hi Darnell,

  So not sure why but anytime I try to access support or go through support it tells me I need to activate my account even though I’ve activated my account.

  I’ve tried going to the product and requesting a refund through my WordPress profile. The refund button does not show up.

  Then I click somewhere and it has a Contact Us Page and I add my request there, then the request ends up in the community.

  Can you help in another way? Not sure why I can’t just request a refund.

  It keeps directing me to the community…

  Thanks in advance.

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  staff-blorbo · Staff · Sep 7, 2020 at 6:49 pm

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  Ok, please email support (at) woocommerce (dot) com about this, and they’ll take care of that over there.

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  ex323jet · Member · Sep 7, 2020 at 6:58 pm

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  Thanks Macmanx,

  So yesterday I fell in some type of activation loop. It kept asking me to activate my account. After I activated it kept saying the same message I need to activate my account. I tried logging out twice and logging in… No luck same activation message.

  Today, I was able to access the area I needed to access. It looks like I was able to request a refund. Once that all worked, it was smooth. Little unsettling when you wake up to a $300 subscription charge for something you were never able to get to work.

  I think there’s a bug there for sure. That was a terrible experience that really made lose a lot of trust in WordPress and Woocommerce. I understand people need to get paid to create quality solutions but there has to be a better way.

  I paid $300 for a solution that in a year seems to be obsolete. Nope… $20 or $30 maybe. Not half what I’m paying for an Adobe subscription.

  Good luck, it may be awhile before I give WordPress and it’s products another try.