refund requested, wont work

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  thisisafrica123 · Member · Nov 27, 2013 at 11:44 pm

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  i did the process to cancel the service, requested refund but it is now allowing. I paid via bitcoin…hope someone can help.

  thanks!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 27, 2013 at 11:49 pm

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  Hello there,
  Provided you are logged in under the same username account that purchased the upgrades, you ought to be able to request a refund from your dashboard > Store > My Upgrades

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

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  thisisafrica123 · Member · Nov 28, 2013 at 12:05 am

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  I tried that did the entire process, it asked to confirm by email, I did then opened it and it said please contact support. I just bought the package of $99 one hour ago, it said I have two days to cancel.

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  timethief · Member · Nov 28, 2013 at 12:08 am

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  Thanks for the added information for Staff. I’ll tag this thread for their assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.