Refund required, frustanting.
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HI,
I boutgh almost a year ago a domain and a premium WP blog and it, I dont know why, just renewed I never has even used the blog and then it renewed, and renewed before a year! Since i bought it on 25 may….
When looking for refound, the suport page send me to my dashbord, where I unmarked the autorenew, but the dashbord sends me back to suportpages to ask for a refound. And again Support pages sends me to dashbord.
I wish I can get a little help here, Im allready pretty frustated.
P.S.: Sorry for my english.
The blog I need help with is: (visible only to logged in users)
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I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Hello there!
I’d be glad to assist you in receiving a refund for the recent Premium upgrade renewal. As a result of the refund, your domain registration for “quereres.com” will be canceled along with the bundle. Please be aware that once a domain is canceled, there is no assurance that you can get it back.
http://en.support.wordpress.com/domains/cancel-domain/
Alternatively, you may receive a partial refund and keep the domain for future use, or if you’d like for it to point to a website outside of our service, that can be done as well. Let me know how you’d like to move forward. Thank you!
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Hello,
I really would like to cancel the Premium upgrade renewal and the domain. To be sincere, in 1 year I had never used them.
Thank you for the atention
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Hi there!
I went ahead and canceled the Premium upgrade and issued you a refund of $99. Please note that it may take a few days to a week before the funds show up again in your statement. Feel free to reach out if you encounter any problems. Thanks!
Best Wishes!
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