Refund Status

  • Unknown's avatar
    revathakkar03 · Member ·

    Kindly send me refund status of my starter plan as still as on 29th March 2024 I have not received the payment.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    It appears that you disputed the auto-renewal of your WordPress.com subscription with your bank/card/payment service provider.

    As a result, instead of us issuing a refund, your payment service provider will hold onto it while they investigate the issue.

    Because of the dispute, we have no control over the status of the refund. Generally, this kind of refund takes much longer than regular refunds that you would have gotten by canceling the subscription with us instead of reporting it as a fraudulent transaction.

    You can contact your payment service provider to see if you can close the dispute. Otherwise, you will need to wait for them while they investigate your report.

    Regards

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