REFUND STATUS

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  infomotology · Member · Sep 25, 2016 at 6:38 pm

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  HAVE NOT GOT A CANCELLATION MESSAGE AND NO REFUND HAS COME YET.

  The blog I need help with is: (visible only to logged in users)

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  geoffreyshilling · Member · Sep 25, 2016 at 8:17 pm

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  How long ago did you request a refund? If you don’t receive the cancellation email, you can try the following:

  • Make sure you’re checking the right inbox. The email will be sent to the address listed in your Account Settings.
  • Add help@wordpress.com to your contact list to whitelist our emails.
  • Contact support to cancel and refund the upgrade for you.

  https://en.support.wordpress.com/refunds/

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  staff-doublebassd · Staff · Sep 26, 2016 at 4:59 pm

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  Hi there,

  There was a glitch in our system that prevented the refund to process and we apologize for that.

  However, I have processed the refund on our end and you should receive it within 5-7days.

  Thanks!