Refund status

• 

  elizabethcrichard · Member · Jan 10, 2017 at 12:48 pm

  • Copy link
  • Add topic to favorites

  All,

  How do we actually contact a support rep to check a refund status?

  Regards

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Jan 10, 2017 at 3:40 pm

  • Copy link

  Hi there,

  It appears that when you cancelled your mapping upgrade, the refund was added as credits instead of an actual refund. This is because refunds on automatic renewals can only be issued by staff.

  I’ve not done that. You can view a receipt for the refund on your Billing History page:

  https://wordpress.com/me/purchases/billing/

  You should receive the refund in about 10 business days.