Refund status

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  mikeyznsacto · Member · Jul 18, 2019 at 2:34 pm

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  I canceled my premium subscription July 8 and have not received my refund yet. I received an email that said it was canceled and I would receive refund in 5-10 days this is 10th day and I haven’t received yet

  The blog I need help with is: (visible only to logged in users)

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  raunaqchawhan · Member · Jul 18, 2019 at 6:46 pm

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  Hi there,

  I’ve added a “modlook” tag to this thread so that staff can help you on this.

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  staff-doublebassd · Staff · Jul 18, 2019 at 7:34 pm

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  Hi there,

  It has only been about eight business days, so I would wait a day or two to see if you receive the refund. I checked your account and we definitely released the funds back on the 8th and no longer have them. You could reach out to your bank to see if they see any pending transactions that will be hitting your account soon – sometimes they see things on their end that you cannot see.

  Let me know if you have any questions.