Refund still not received

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  nhlkx · Member · Aug 13, 2019 at 4:51 am

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  I still haven’t received my refund..

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  staartmees · Member · Aug 13, 2019 at 5:30 am

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  A refund can take up to 10 days or more depending on your bank. When experiencing delays it is best to contact your bank directly.

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  kokkieh · Staff · Aug 13, 2019 at 9:58 am

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  Hi there,

  We issued your refund three days ago, on 10 August.

  We do not control how long your bank takes to process the transaction on their end, but it typically takes around ten business days, as mentioned above.

  Please contact your bank directly if you still don’t see the refund in your account after that time.