Refund unauthorised fees now

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  dare2knowlive · Member · Nov 6, 2023 at 10:18 am

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  Jetpack have deducted £229 from my account without my knowledge or consent. This needs to be refunded immediately

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Nov 6, 2023 at 11:05 am

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  Did you already check your Jetpack account for purchases at https://wordpress.com/me/purchases and your billing history at https://wordpress.com/me/purchases/billing?

  After you did and you still have questions, you can contact Jetpack support at https://jetpack.com/contact-support/?rel=support

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  aisajib · Member · Nov 7, 2023 at 8:50 am

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  Hi there!

  I see there is an active Jetpack Security Daily subscription with auto-renewal turned on, which is the reason why it was renewed for another year. If you want to cancel the subscription to get a refund, please log out of @dare2knowlive and log into the other account where the subscription was purchased (It’s on the @dare2know4real account).

  If you’re having trouble logging into the other account to cancel, please follow these steps:

  • Follow the steps here to find out the transaction ID for the payment.
  • Email the transaction ID to billingsupport@wordpress.com.

  Our billing team will be happy to assist you with canceling the subscription and getting a refund.

  Feel free to let us know if you have more questions.