Refund unauthorised fees now
-
Jetpack have deducted £229 from my account without my knowledge or consent. This needs to be refunded immediately
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
Did you already check your Jetpack account for purchases at https://wordpress.com/me/purchases and your billing history at https://wordpress.com/me/purchases/billing?
After you did and you still have questions, you can contact Jetpack support at https://jetpack.com/contact-support/?rel=support
-
Hi there!
I see there is an active Jetpack Security Daily subscription with auto-renewal turned on, which is the reason why it was renewed for another year. If you want to cancel the subscription to get a refund, please log out of @dare2knowlive and log into the other account where the subscription was purchased (It’s on the @dare2know4real account).
If you’re having trouble logging into the other account to cancel, please follow these steps:
- Follow the steps here to find out the transaction ID for the payment.
- Email the transaction ID to billingsupport@wordpress.com.
Our billing team will be happy to assist you with canceling the subscription and getting a refund.
Feel free to let us know if you have more questions.
- The topic ‘Refund unauthorised fees now’ is closed to new replies.