refund unknown charge
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Hello!
This will require staff assistance. I will flag your post for staff attention by adding a modlook tag.
If you are not posting from the WordPress.com account associated with the charges, you will need to post here from that account or otherwise contact support from that WordPress.com account.
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Hi @marksoboil,
the charges you mentioned were an auto-renewal for plan Premium and custom domain soboil.org. The site in question has been created under a different account than the one from which you’re writing us from. If you log off and log in as
soboil, you’ll be able to manage your purchases from https://wordpress.com/me/purchases/billing.You’ll also be able to reach us via live chat from https://wordpress.com/help/contact.
If you don’t remember the credentials for the account, you can recover access with the transaction ID from here:
https://wordpress.com/support/account-recovery/
Let me know if you have any more questions regarding that.
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