refund unknown charge

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  marksoboil · Member · Apr 24, 2020 at 10:43 pm

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  Can I please get refunded for two unknown charges:

  [redacted]

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  slantedplanet · Member · Apr 25, 2020 at 6:11 pm

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  Hello!

  This will require staff assistance. I will flag your post for staff attention by adding a modlook tag.

  If you are not posting from the WordPress.com account associated with the charges, you will need to post here from that account or otherwise contact support from that WordPress.com account.

  This is a public forum and you should not share confidential information here like credit card numbers, phone numbers, and email addresses. For your protection, part of your credit card number has been automatically masked.

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  staartmees · Member · Apr 25, 2020 at 6:24 pm

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  You can check those charges at https://wpchrg.wordpress.com/

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  staff-mckluskey · Staff · Apr 27, 2020 at 8:34 am

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  Hi @marksoboil,

  the charges you mentioned were an auto-renewal for plan Premium and custom domain soboil.org. The site in question has been created under a different account than the one from which you’re writing us from. If you log off and log in as soboil, you’ll be able to manage your purchases from https://wordpress.com/me/purchases/billing.

  You’ll also be able to reach us via live chat from https://wordpress.com/help/contact.

  If you don’t remember the credentials for the account, you can recover access with the transaction ID from here:

  https://wordpress.com/support/account-recovery/

  Let me know if you have any more questions regarding that.