Refund unsuccessful

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  svetovnik · Member · May 18, 2023 at 4:08 am

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  Hello, I requested a refund for 2 products and it looked like it was successful. I received receipts about the refund in my e-mail, but when I opened my bank mobile app I got messages about 2 unsuccessful transactions, I talked to the bank and they said there are no issues on their side and I should contact you guys again. That’s why I’m here, I tried reaching technical support but the page doesn’t load, I tried from mobile and different browsers but the page for technical support still doesn’t load. I know the refund support guide suggests the refund will be received in 7-10 business days, but when I saw the unsuccessful transactions messages I wanted to ask right away.

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  fstat · Staff · May 18, 2023 at 8:23 am

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  Hi there,

  I want to assure you that we have processed the refunds for both upgrades. The receipts you received in your email confirm that the refund was successful on our end. Sometimes, due to the timing of the refund and the processing time of your bank, it may take a little longer for the refund to reflect in your bank statement.

  To assist you further, we have sent you an email containing the Acquirer Reference Numbers (ARNs) associated with those refunds. These ARNs are unique identifiers that your bank can use to locate and verify the refunds. I recommend contacting your bank again and providing them with the ARNs, so they can investigate the issue on their end and provide you with more information.

  If you have any more questions or need further assistance, please don’t hesitate to let me know. I’m here to help