Refund – was charged because I don’t have a Chinese ID card

  • Unknown's avatar
    carloswilliamhughesyahoocom · Member ·

    To Whom It May Concern,

    I am an expat in China who has recently tried to purchase a WordPress account to blog about my experiences here, I tried to pay via my Alipay account but was denied because I am not a Chinese citizen with a Chinese ID card.

    I was still billed 96 dollars according to my Alipay account though no such record exists on my WordPress account under the billing section. Could you please rectify this situation and refund me my money? Thank you, my email linked to my WordPress account is

    (email visible only to moderators and staff)

    Thank you and hope to hear from you soon. Take care.

    Many Regards,

    Carlos Hughes

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    Let me know if you have any questions.

    Thanks!

    Thanks!

  • Unknown's avatar
    carloswilliamhughesyahoocom · Member ·

    Hi Darnell,

    Alipay have now refunded the money, they kept hold of it for about 12 hours but have now put it back into my bank account, thanks again for your quick response. Take care.

  • The topic ‘Refund – was charged because I don’t have a Chinese ID card’ is closed to new replies.