Refund – was charged but I don’t have a Chinese ID card

  • Unknown's avatar
    carloswilliamhughesyahoocom · Member ·

    To Whom It May Concern,

    I am an expat in China who has recently tried to purchase a WordPress account to blog about my experiences here, I tried to pay via my Alipay account but was denied because I am not a Chinese citizen with a Chinese ID card.

    I was still billed 96 dollars according to my Alipay account though no such record exists on my WordPress account under the billing section. Could you please rectify this situation and refund me my money? Thank you, my email linked to my WordPress account is

    Thank you and hope to hear from you soon. Take care.

    Many Regards,

    Carlos Hughes

  • Unknown's avatar
    carloswilliamhughesyahoocom · Member ·

    I have my Alipay reciepts that are available on request via email.

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    We can’t see that these payments were successful from Alipay – are you able to confirm with them that these were indeed a failure please?

    Many thanks in advance.

  • Unknown's avatar
    carloswilliamhughesyahoocom · Member ·

    If you would like to send me an email, I am happy to send you the screenshots but it seems it was an Alipay problem rather than a WordPress problem.

    But the screenshots are here for your perusal and I am more than happy to send them to you. Let me know if you want to see them. Take care.

  • staff-mckluskey · Staff ·

    Ah, I can see you have replied here that the charges were already refunded. That’s great to hear!
    As you said, the issue was not on WordPress.com’s end, as we never received the money, so if it’s fixed, no need to send us anything :).

    Let us know if you need more help.

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