Refund was not completed

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  juferru · Member · Feb 11, 2014 at 7:58 pm

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  I was sent an e-mail with instructions for cancelling my current domain lavozdejulia.com.

  Once I finished the steps, a message said there was a problem and that my cancelation process was not completed sucessfully.

  Can you give me a hand? I write you from Spain and I´m a bit lost with this new world of blogs and English.

  I would be willing to use the price of my purchase in order to change the domain. I mean, instead of cancelling, I wonder if I can amend the name of my blog.

  Thank you very much for your attention.

  Looking forward to hearing form you,

  Julia

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Feb 12, 2014 at 3:29 pm

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  Hi Julia,

  I’m sorry for the trouble you had cancelling your domain. I checked your account, and your domain was successfully cancelled. We also issued a full refund for your domain purchase. (Please note it can take about a week for refunds to appear on your bank statement.)

  You are welcome to purchase a new domain for your blog, if you’d like, with this guide: Register a New Domain

  If you’d like, you can also get help in Spanish from our Spanish support forums here: http://es.forums.wordpress.com/

  Please let me know if I can provide any further help with this. :)