Refund within cooling off period

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  billieloulou · Member · Apr 19, 2021 at 10:38 am

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  how can I cancel my plan within the cooling off period?
  When I go to my purchases it doesn’t come up with any purchases of plans. but my bank card has been charged.

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  luanluta · Member · Apr 19, 2021 at 10:45 am

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  Hello there,

  All the plans can be canceled for a refund within 14 days of purchase or renewal, or 7 days for subscriptions with monthly billing. To learn more about it read this guide:
  https://wordpress.com/support/manage-purchases/#refund-policy

  Since your plan doesn’t appear on my purchases then it means you probably used another account to buy it. Can you check if you’re using the correct account?

  I’ll also flag this post so that a staff member takes a look at is able to assist better.

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  aleone89 · Staff · Apr 19, 2021 at 11:26 am

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  Hello there,

  I can see a cancellation and refund has been processed.

  This can be seen here also: https://wordpress.com/me/purchases/billing.

  This should appear on the statement of the card that was charged within 10 working days.

  I hope this helps.