Refund WordPress plan

  • Unknown's avatar
    oscarmrad08 · Member ·

    Hello,
    I have cancelled my wordpress plan on the 22/10 and I am supposed to get a complete refund. However to this day i have not received anything and it has been way more than 10 days as indicated. Please check this out. Thank you.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I checked and found that the refund was successfully processed from our end. Do you still see the original transaction on your statement? Some credit cards/banks will remove the original transaction when a full refund is issued. If you still see the original transaction but don’t see the refund, you may want to contact your card issuer/bank to find out the status of the refund.

    I sent you an email with an ARN that your bank/card issuer should be able to use to track the refund.

    Feel free to let us know if you have more questions.

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