Refund/Cancellation

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  kb0039 · Member · Apr 1, 2016 at 4:13 pm

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  Cancel my redirecting upgrade. i mean to choose domain mapping.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 1, 2016 at 4:56 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  I typed modlook into the sidebar tags on this forum thread for a Staff follow-up.

  How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kb0039 · Member · Apr 1, 2016 at 5:00 pm

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  I already canceled my subscription but I never received an email refund confirmation.

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  kb0039 · Member · Apr 1, 2016 at 5:03 pm

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  I canceled my site redirection, but I never received an refund email confirmation, and it is not even under my recent purchases anymore. I need help.

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  kb0039 · Member · Apr 1, 2016 at 5:03 pm

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  I canceled my site redirection, but I never received an refund email confirmation, and it is not even under my recent purchases anymore. I need help.

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  timethief · Member · Apr 1, 2016 at 5:32 pm

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  Your billing history will be at Dashboard > Store > Billing History
  https://en.support.wordpress.com/billing-history/ And , your Billing History page is where you can print out your own receipt. https://wordpress.com/me/billing

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  kb0039 · Member · Apr 1, 2016 at 10:29 pm

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  There is no record of it on the link I clicked on.

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  timethief · Member · Apr 1, 2016 at 10:33 pm

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  Perhaps the WordPress.com user account that you are posting from is not the purchaser/owner of any upgrades. Make sure you are logged in under the correct username account and be patient while waiting for Staff help please.

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  evarlese · Member · Apr 4, 2016 at 12:46 pm

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  Howdy! No problem – I see the Site Redirect upgrade on your account and just canceled/refunded that for you.

  To set up domain mapping instead, you’ll want to follow these steps.