Refunding issues

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  ethancherney · Member · Jul 15, 2016 at 5:52 pm

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  So I previously posted that my custom domain has been removed from my site’s address. Well, now I didn’t throw too much a fit because I thought that I could just refund the purchase. Apparently not. My order does not show in my purchase history so I cannot refund my purchase, even though the $33 CAD has been taken from my PayPal account.

  Really not happy about this right now, but I would be glad if a staff member could contact me regarding my refund.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jul 15, 2016 at 8:08 pm

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  Hi there,

  I see that you were charged $33 CAD twice yet you have no upgrades under your account.

  I’ve gone ahead and refunded both charges and it should take between 7-10 days for the refund to reflect on your bank statement.

  Please let me know if you have any questions.

  Thanks!

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  staff-doublebassd · Staff · Jul 15, 2016 at 8:08 pm

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  Also, sorry for the inconvenience. If you need help with mapping in the future, don’t hesitate to reach out – I’d be happy to assist!

  Thanks,

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  ethancherney · Member · Jul 15, 2016 at 10:20 pm

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  Thank you. All that matters is that I got my refund. I’m glad that you reached out and tank you very much for that.

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  staff-doublebassd · Staff · Jul 16, 2016 at 3:31 pm

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  You’re welcome.