Refunding recent purchases

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  krcmagee · Member · Apr 8, 2023 at 11:47 am

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  I just purchased a premium subscription to build a blog because it said there were professional templates and a 14-day money-back guarantee.

  But when I tried building a site I quickly found the templates are poorly designed, and often not adequately responsive.

  Looking to get a refund. But after reading this article https://wordpress.com/support/refunds/ it is not clear if I will get my money back by clicking ‘cancel plan’. Because when I click this it then goes on to say ‘remove plan’.And the article says this means it’s not refundable despite me reading it has a 14 day money back guarantee.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Apr 9, 2023 at 1:56 pm

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  Hi there!

  It looks like we already replied to your email regarding this purchase. Please review the response you got from support and reply to that email if you have any questions or concerns.

  Thanks!