Refunds

  • Unknown's avatar
    subbakedgoodness · Member ·

    I hit the account purchase button earlier today … have not had the account for more than three-four hours and you did not give me my full refund. Please refund the full amount and please refund the domain name of subbakedgoodness.com which was also purchased and deleted same time. (redacted)

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    This thread is tagged for removal of your personal information as everyone with internet access can see threads posted here. There is no phone support.

    Refunds and canceling upgrades
    There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Canceling domains
    It is important to know that canceled domains are not released by the registrar immediately. Also note that there’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    Do you want to use the domain on another site?

  • staff-zinnia · Staff ·

    Howdy –

    I’ve removed the personal details from this thread. In general, it’s best practice to keep personal details private. Public forums like this, are indexed by search engines, and that information becomes available to a lot of people very quickly once it is posted.

    The remaining $26 has been refunded and the domain will be cancelled. If there’s any chance that you’ll want to use this domain again in the future we need to know ASAP. Once it’s cancelled you will have forfeited ownership of it.

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