Refunds

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  dub1234 · Member · Jan 5, 2022 at 4:29 pm

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  Hello! I requested a refund on my account, and got a confirmation email. I used a debit card, and am not seeing preauth in my account. I also closed my WordPress account shortly after because I realized I wouldn’t be using it. How do I know if the refund will go through. I requested a refund less than a day from when I purchased it.

  I don’t have a site with WordPress.com yet

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  helper-heroponriki · Member · Jan 5, 2022 at 5:34 pm

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  Hi there!

  Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Please note that with any refunds, it may take 7-10 days for the credit to show up in your bank account. https://wordpress.com/support/refunds/#how-to-get-a-refund

  Thank you!