refunds

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  kprohammer · Member · Jul 5, 2023 at 2:38 pm

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  Why can’t my bank account just be charged for a refund to a customer? Now I have a negative balance and the customer never got there refund. How do I get this taken care of?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jul 5, 2023 at 6:07 pm

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  Hi there,

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  I did note however that studioksalonaz.com is not registered with WordPress.com, but is instead held with a different company: Google Domains.

  You can confirm here: https://www.whois.com/whois/studioksalonaz.com

  Please try contacting Google Domains and they should be able to assist you with your billing question. Thanks!