refunds

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  mirousek · Member · Dec 2, 2023 at 5:37 pm

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  Hello, I have refunded two items. Both were payed from the same card on the same day (18th November). I received money back from one of them, this week. And the second one which was also refunded on the 18th November still hasn´t come. How long does it take, please?

  The blog I need help with is: (visible only to logged in users)

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  faisalahammad · Member · Dec 2, 2023 at 9:47 pm

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  I have tagged your post so the staff can see it. Please wait patiently, someone will get back to you shortly. 😃

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  aisajib · Member · Dec 3, 2023 at 11:08 am

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  Hi there!

  It appears one of the refunds was likely processed as a reversal, which means your bank/card issuer removed the original transaction from your statement instead of posting a separate refund. Could you contact your card issuer/bank to find out the status of this?

  I can confirm that the refunds were successful from our end.

  Thanks!