Refunds are getting issued twice!

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  shiranafshi · Member · Apr 13, 2022 at 2:57 pm

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  When I refund a customer, either for a product that is not in stock, or for a shipping overcharge, they are getting double the amount that they should. This has now literally cost me several hundred dollars. How can it be fixed?

  WP.com: Yes
  Correct account: Unknown

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  staff-blorbo · Staff · Apr 13, 2022 at 6:03 pm

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  Hi there,

  Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites hosted on our servers.

  If you’re using the free version of WooCommerce, you can post in their community forum here:

  https://wordpress.org/support/plugin/woocommerce/

  Or, if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com, you can reach live chat and email support here:

  https://woocommerce.com/my-account/create-a-ticket/