Refunfd

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  neolefakane · Member · Nov 20, 2017 at 11:40 am

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  When I click on manage purchases I’m not given the option to select a refund. Instead I receive an option only to upgrade. Please help.

  The blog I need help with is: (visible only to logged in users)

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  avydun · Staff · Nov 20, 2017 at 11:44 am

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  Do you see the current plan you are on listed there? Clicking on it will show the option to cancel your current membership and get a refund.

  Note that refunds on WordPress.com purchases are bound by these guidelines. https://en.support.wordpress.com/refunds/

  I hope this helps. Feel free to get back if you have questions.

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  gemmacevans · Member · Nov 20, 2017 at 1:36 pm

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  Hi neolefakane,

  The account you are logged in to doesn’t own any upgrades, which is why you are unable to request a refund. What is the URL of the site you would like a refund for?

  Just let me know and I’ll see what I can find.

  Thanks!