Regaining access

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  flobearsplace · Member · Jan 24, 2021 at 10:14 pm

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  I have an old site visible and when I try to reset it takes me to a newer site I can’t access old site

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  staff-totoro · Staff · Jan 25, 2021 at 1:21 am

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  Hi there,

  I only see this site when I look under your @flobearsplace WordPress.com account on our end: https://flobearsplace.wordpress.com/

  Is this the site you are trying to “reset” or is there another site you are trying to do that to instead?

  If so, is it possible you created your site under a different login?  Is it the case that you are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

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  flobearsplace · Member · Jan 28, 2021 at 10:00 am

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  hi Mr Sarcastic 😎

  Please see below. Link which is my original site i cant edit get access to nit was set up when at uni. Its possible i used my uni email but really dont remember but have no access to that as no longer a student bi want to set it to private not public display and then transfer or delete it bas so old now

  Please help

  Artist statement

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  aleone89 · Staff · Jan 28, 2021 at 11:14 am

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  Hello there,

  Many thanks for getting back to us regarding this.

  Ideally you would need to try and recover the account connected to this site. Please see this guide here on how to do this: https://wordpress.com/support/account-recovery/

  Please see this guidance here on when an account can’t be recovered: https://wordpress.com/support/account-recovery/#if-ownership-cannot-be-established

  I hope this helps.