Regaining access to an old blog
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A friend of mine started a WordPress blog years ago, and she’d like to regain access to it, but she can’t seem to get in touch with WordPress to get a password reminder, or really anything helpful. She really just wants to reclaim her old blog. I’m posting for her here, because she can’t access the forums, either. She has no/does not remember her activation code, transaction ID, or authentication code. What should she do?
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Hi,
If your friend remembers her WordPress.com username or email, please refer to the following support page: https://en.support.wordpress.com/passwords/#lost-password
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Hello, this is the friend in question.
WordPress tells me it has no record of either the username (even though it’s still clearly in use, as the domain is accessible) or my email. I have no other means of regaining access to my own blog, as far as I can tell.
Any assistance on this would be much appreciated, as I would just like to have my old blog back.
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Hello there,
You cannot gain access to and take down any site you did not register under your own username account so be clear on that.Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
After the blog’s owner logs in clicking this link should display all blogs registered under the same username account, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If the blog’s owner does not see the blog here http://en.support.wordpress.com/my-blogs/ then they need to follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility
If the log-in information is lost they need to visit https://en.wordpress.com/wp-login.php?action=lostpassword
If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
If you cannot provide proof ownership to Account Recovery Staff, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access, then you have reached a dead end.
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I understand how the process works, and why for security purposes WordPress does not wish to hand out login information. However, I have attempted all of these avenues already, with no success.
It’s a very old account, registered 7 years ago, and I do not have any activation code from that long ago. WordPress does not recognize my email, or the username, even though (again) the domain is still active and accessible, so that appears to be an error on their end. It is a free account, so I have no “transaction number.” What the third option, a “two key activation code” even is, I have no idea.
Those are, however, the only options WordPress appears to give. It’s not possible to directly contact Support as a non-paying member, so I’ve registered a new account simply to post here.
Again, any suggestions of help that will get control of my old blog back to me would be much appreciated.
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I provided the only way to regain access to the account above. :(
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Yeah, and unfortunately, it looks as though WordPress doesn’t give any other options to reach them directly about problems that might not fit into those few parameters.
I appreciate the reply, though, thank you. I may just have to stick with this account and let the old one sit there to be eternally unused (which strikes me as pretty silly, but what can you do?).
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Telling Support Staff you have an issue makes no sense because only the Account Recovery Staff can assist with account recovery.
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If there’s a direct way of reaching the Account Recovery staff, without one of those three proofs of identification, I have yet to find it. You just get sent right back to the forum, as far as I can tell…
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Well, I guess that means I have no other options.
Again, seems pretty ridiculous to have to let an old blog (and a domain I’d greatly prefer) languish unused when I clearly registered it, but I’ve done what I can.
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