Regarding Cancellation and Refund

• 

  mudbod · Member · Jan 18, 2017 at 11:16 pm

  • Copy link
  • Add topic to favorites

  Hi I cancelled my wordpress premium account with your support team member Maciej P. on the 5th of Jan 2017 and I have yet to refunded the full amount for it. It was paid via paypal. Please get back to me regarding this.

  Thank You

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jan 18, 2017 at 11:17 pm

  • Copy link

  We need details please.
  1. What is the domain URL? Do you want to use the domain URL on another site?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  staff-doublebassd · Staff · Jan 18, 2017 at 11:34 pm

  • Copy link

  Hi there,

  It appears that the original refund of $299 wasn’t processed, so I went ahead and processed the refund for you. It can take 7-10 business days for the refund to post to your account.

  Please let us know if you have any questions. Thanks!