Regarding my website payment

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  blisspinkco · Member · Jul 12, 2018 at 5:59 am

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  Why am I getting a charger back on my account ?

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jul 12, 2018 at 10:13 am

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  Hi there,

  On 13 February 2018 we auto-renewed the Personal Plan on your site which you’d bought in March 2017. But it seems on 9 March 2018 you filed a dispute over that payment, telling your bank that we committed fraud by making that charge, and the payment was reversed.

  When you do that, all upgrades are removed from your account, and a chargeback fee is added to your account. You will need to pay that fee before you will be able to use your site again.

  You can read our full policy on chargebacks and disputes here:

  Chargebacks and Disputes