Regarding payment issues

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  carafaramb6bbc37a8d · Member · May 14, 2019 at 1:27 pm

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  Respected Sir/Madam,
  I’m using MasterCard, It shows Sorry we couldn’t process your payment. Please try again later. Please reply as soon as possible.

  The blog I need help with is: (visible only to logged in users)

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  arvindsinghu · Member · May 14, 2019 at 1:36 pm

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  Hi @carafaramb6bbc37a8d,

  I am adding modlook tag for staff intervention.
  They are the one who can provide you with an exact solution.

  Thanks !!!

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  staff-zinnia · Staff · May 14, 2019 at 2:01 pm

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  Hello –

  I do not see any attempted payments from the account you are using. Please contact your card provider and let them know that the purchase from WordPress.com is not fraudulent and that you’re trying to purchase an upgrade from us. That should do the trick.

  It won’t hurt to clear your browser cache too. This will prevent any outdated information getting pulled in to the form.

  Write back if you are still unable to process the payment after following these two steps.

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  gemmacevans · Member · May 14, 2019 at 2:02 pm

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  Hi carafaramb6bbc37a8d,

  I’ve checked your account and the payment was blocked by your bank or card provider. I recommend contacting them for more information and to double check whether your card supports international payments — this feature isn’t always enabled by default.

  You’re welcome to reply here if you have any more questions after speaking to them :)