Regarding refund for a domain

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  dewhyne · Member · Sep 4, 2017 at 7:42 am

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  I have bought this domain yesterday, but I want to create a new domain as I am not exactly happy with the name. I cannot find the cancel and refund option in my purchases and moreover it has been said that I can get a full refund on a domain in the first 48 hours. Can someone please look into this asap. Thank you.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Sep 4, 2017 at 9:32 am

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  Hi there,

  It looks like you’ve already cancelled and refunded your Personal Plan. If you’re sure you no longer want the domain, please confirm and I’ll be happy to cancel and refund it for you.

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  dewhyne · Member · Sep 4, 2017 at 9:34 am

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  Yes, I don’t need the domain

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  kokkieh · Staff · Sep 4, 2017 at 10:07 am

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  Thanks for confirming. I’ve removed the domain, and issued the remainder of your refund.

  Please let me know if I can help with anything else.

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  dewhyne · Member · Sep 4, 2017 at 10:11 am

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  When will I be getting my refund and will I be getting a mail or something to inform that the domain is removed and is up for a refund because I haven’t received any such mail yet

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  kokkieh · Staff · Sep 4, 2017 at 10:18 am

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  You don’t receive an email in the case of a manual refund, but you can view a receipt in your billing history, here:

  https://wordpress.com/me/purchases/billing/

  All refunds, whether you cancel yourself or whether staff issues the refund for you, takes around 10 business days to reflect in your account, depending on your bank. This is explained here:

  Refunds

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  dewhyne · Member · Sep 4, 2017 at 10:21 am

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  Thanks a ton ! :D

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  kokkieh · Staff · Sep 4, 2017 at 10:22 am

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  You’re very welcome :)