Regarding Site Upgradation
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Hi Team,
I have already made payment of 9600 Rs for a 1-year subscription. Please, could you activate the subscription. I still see my site in the basic plan?
Regards,
PavanThe blog I need help with is: (visible only to logged in users)
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Hello Pavan,
Please do not share personal information on this forum as it is a public forum.
https://en.support.wordpress.com/getting-help-in-the-forums/You can check your purchases, refer below link
As soon as you upgrade, it will provide you with the paid features right away.
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Hi,
I have aleardy paid for 1 year plan but it is not showing in manage purchases.
Please find the details below.
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Hi Pavan –
I’m happy to help.
You’ll see that there has been some information removed from the thread. We do that because these are public forums which get indexed by search engines. The information posted is specific to recovering your account and if someone else got hold of it they could recover your account as well.
This purchase was made under a different user account. When signing in to the pavanlive21 user account you would not see it, that’s expected.
I’ve tried to locate the account based on the information previously shared but didn’t have any luck. Do you know the site URL or address registered with that upgrade? I should be able to help get you in to the correct account with the site information. Thanks.
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Hello Pavan,
Please share your website URL(example.wordpress.com) for which you have upgraded your plan or login with same account which was used while upgrading your plan.
This information will help staff to assist you.
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I’ve removed your info from the previous post. Please refrain from adding any further personal information to this public forum, like home address or invoice details. Thanks.
Please wait for Staff to return to this thread to help you further with the account attached to that website.
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Hi there,
I have also tried to locate the transaction without success. Can you post the email address (which will be redacted) or username you’ve used to signup? Please also verify you’ve bought a plan from WordPress.com and not another hosting company.
As a reminder, please don’t post any public information other than your email addresses in the forums.
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While purchasing it asked for e-mail address I have given it as (email visible only to moderators and staff).
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Hi there,
It looks like the payment is still pending at our payment processor. That’s why the upgrades haven’t been added to your account yet.
I’ve reported the issue to our billing support team. I’ll let you know as soon as I hear back from them.
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How much will it take to clear the payment? I have order details. Please could you expedite
Emergent Payments:
Order # id_[redacted]
Tax Invoice Number : 978
Invoice Date : 15 August 2018
Place of supply : Karnataka -
Hello I’ve again removed your info from the previous post. Please do not add any further personal information to this public forum. Thanks.
@kokkieh (Staff) advised you in his earlier post (just above yours) that they found the payment and reported the problem to the billing team. Thanks for your patience while they get back to you. -
Hello Team,
Please, could you let me know how many days required for you to fix this?
Thanks,
Pavan -
Hi Pavan,
The problem has now been fixed and your plan and domain are active on your account. Sorry this took so long to fix, but thanks for your patience!
If you need any more help with your site, you’ll now be able to access live chat support via the help icon if you go to My Sites.
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