Regarding the payment (Sorry, we couldn't find receipt #52916680.)

  • Unknown's avatar
    sufnasir · Member ·

    Hello, hope this the last time I am sending you an email before you sort this out. Every time you reply with me some links that how can I recover my account to see why am I being charged? It’s not gonna work that way???

    I told you that may be somebody has used my details or bank cards? I have seen few days back I was charged from wordpress Sanfrancisco for 70 euro. [redacted by staff] is the transaction ID. My name is [redacted by staff] and I was charged on [redacted by staff]. My blog name was used as mytriangle.blog. So, please sort this out as soon as you can. I had to open this wordpress account to see whats going on? I know it’s a different account.

    Thanks,
    Nasir

  • Unknown's avatar
    staartmees · Member ·

    Stop creating duplicate threads. You are it only maklng more difficult to help you. Just stick to https://wordpress.com/forums/topic/regarding-a-payment/

  • staff-mckluskey · Staff ·

    Hi there,

    TIt looks like those subscriptions were purchased in 2017 and have been automatically renewing every year. As far as I can see, the billing details haven’t changed.
    With the details you provided us, you could have regained access to the account and manage the subscriptions directly from there – that is why my colleagues were providing you with links to Account Recovery.

    I have now gone ahead and canceled both the plan and domain mytriangle.blog. Refunds usually take 5-10 business days to appear on your statement, but some banks may require more time to process the refund.

    I hope that helps.

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