Register my Domain

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  heatherelwell · Member · Feb 18, 2017 at 9:27 pm

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  HI there, I have been renewing my domain for a few years now and I’m now being prompted for pay $99 when adding back in my heather-Elwell.com domain to my site. How can I do this and pay the $18 fee that I have paid in previous years?

  Please let me know.

  Thanks!
  Heather

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 18, 2017 at 9:30 pm

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  Every domain mapping is an upgrade that requires us to select a plan. It is NOT possible to use a custom domain URL without selecting a plan and paying for an upgrade.

  Some time ago now (last year) individual upgrades were discontinued. Only those who had domain mapping upgrades that had not expired were allowed to renew at the same rate. Others now have to select a plan and purchase an upgrade bundle. More information at https://en.forums.wordpress.com/topic/domain-mapping-1118?replies=10#post-2641970

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  timethief · Member · Feb 18, 2017 at 9:30 pm

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  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.

  If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.

  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation, or the domain expiration take place?
  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Feb 18, 2017 at 9:44 pm

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  Hi there,

  I was able to map heather-elwell.com for you. You’ll still need to do a few things:

  1) Purchase the subscription here by renewing:
  https://wordpress.com/my-upgrades

  2) If you haven’t done so already, point the domain to our name servers:

  ns1.wordpress.com
  ns2.wordpress.com
  ns3.wordpress.com

  3) After giving that a few hours to take effect, set the domain as primary under https://wordpress.com/my-domains

  Let us know if you need more help!