Registered domain was cancelled

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  lpueduorg · Member · Apr 28, 2017 at 2:45 pm

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  I completed my payment and i get my domain but it cancelled after some time and payment was not refund yet.

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Apr 28, 2017 at 6:33 pm

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  Hi @lpueduorg, it looks like you disputed the charge, which cancelled the domain. If you didn’t meant to dispute the charge, can you get in touch with your bank?

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  lpueduorg · Member · Apr 28, 2017 at 6:44 pm

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  the charge that is disputed is done by me by mistake , i don’t how it happens . and i am not understanding how to come over from this . can you provide the domain again or refund my money . I also requested in paypal or same . Can you please help.

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  ohyeahkendra · Member · Apr 28, 2017 at 8:00 pm

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  Hi I am trying to renew my domain, but it looks like it was cancelled. How do I recover it?

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  justjennifer · Member · Apr 29, 2017 at 1:02 pm

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  @lpueduorg Please be patient for Staff reply. Things can be slower on the weekends.

  @ohyeahkendra – Thank you for opening your own thread. You’ve received a reply there https://en.forums.wordpress.com/topic/renew-domin-name?replies=2#post-2934404

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  supernovia · Staff · Apr 30, 2017 at 3:55 am

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  @lpueduorg it seems the problem is that you told PayPal they need to refund you, instead of just asking for a refund here. You won’t be able to get refunds from both PayPal and us.

  If you’ll close the dispute with PayPal and give it some time to resolve, we can figure out what to do from here.

  Or, you can pay the chargeback fine ($20) then pay for the domain, then we can work on getting it back.