Registered & paid for a domain

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  donkeyandhorse · Member · Feb 5, 2015 at 3:12 pm

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  I registered my domain with WordPress.com for my site and it hasn’t moved from .Wordpress.com

  The blog I need help with is: (visible only to logged in users)

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  pmciano · Member · Feb 5, 2015 at 4:08 pm

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  @donkeyandhorse

  It seems like your transaction was not successfully processed.

  Can you try adding your domain to your site, once again?

  https://theadventuresofdonkeyandhorse.wordpress.com/wp-admin/paid-upgrades.php?page=domains

  Register a New Domain

  If you are still having a problem, let me know, and we can take the next troubleshooting step, once I get more feedback.

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  donkeyandhorse · Member · Feb 9, 2015 at 10:48 am

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  Thanks for your advice. I did it again using my credit card and it went through. The initial attempt was made through PayPal who also debited my account for £18 which has not been re-imbursed. Could you possibly advice on how and who we need to speak to in terms of getting this initial transaction paid back?

  Thanks again

  Thomas

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  pmciano · Member · Feb 10, 2015 at 1:59 pm

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  @donkeyandhorse

  I see the duplicate transaction, and I’ve refunded your latest charge for $18. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

  If you have any more questions regarding this transaction, let me know.

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  donkeyandhorse · Member · Feb 10, 2015 at 2:03 pm

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  Fantastic thank you :)

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  pmciano · Member · Feb 10, 2015 at 2:08 pm

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  @donkeyandhorse

  You’re very welcome!

  If you have any other questions regarding WordPress.com, please let us know :-)