registration frustration
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I registered last night for the premium package. Now it says it has free package. I have tried to upgrade twice and it still says free. I checked with paypal and they don’t have record of upgrade. Why????????
The blog I need help with is: (visible only to logged in users)
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Hi! I’m going to type modlook into the sidebar tags on this thread for Staff help.
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Hello there,
We need details please or else Staff will simply be wasting both your time and theirs by asking for them.
1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?re: purchasing upgrades
There are no monthly payments plans. You have to pay in full at the time of purchase for a one year subscription. See here for details on purchasing the annually renewable Premium bundle of upgrades http://store.wordpress.com/plans/premium/Premium
WordPress.com Premium
$8.25 per month, billed yearly
http://store.wordpress.com/plans/premium/Be sure to read: Important Notes Before Upgrading
https://en.support.wordpress.com/domains/#important-notes-before-upgradingYou must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Dashboard> Store > My Upgrades
https://en.support.wordpress.com/my-upgrades/Your only options for payment are found here http://en.support.wordpress.com/payment/
Your billing history will be at Dashboard > Store > Billing History
https://en.support.wordpress.com/billing-history/ Your Billing History page is where you can print out your own receipt. https://wordpress.com/me/billingAdditonal information:
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
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@bookgirlmn
Please do not quote me without attribution. You can simply do tag searches and backlink to my answers. -
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Thanks. Glad to see you helping BTW. :) When others did that in the past there was a spam filter issue. What happened is that I answer questions very quickly and if someone uses my copy paste answers and posts them into a wrong thread it becomes an Akismet nightmare.
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I have some advice to offer. ;) Do not jump into the deep end. Make sure you have a correct answer before posting into any thread by doing tag searches, google searches and support doc searches. Also, know that when I leave threads unanswered I always have a reason for doing so.
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Hey @hautecancer,
I see that you were finally able to purchase the premium plan for your account. Do you see it on your end?
Please let me know if you have any other questions.
Thanks!
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