(email visible only to moderators and staff)
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You failed to confirm the URL starting with https:// of the site referred to but unless it’s a site hosted by WordPress.COM you are posting to the wrong support forum.
To save time you can type the actual URL of the site you are referring to into http://whoishostingthis.com to determine who hosts the site so you know where to post for support.
WordPress.COM hosted sites and WordPress.ORG software installs have different logins and different support documentation.
We provide support only for WordPress.COM hosted sites on our servers and your site may not be among them. WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/
For hosting issues contact your web host. For software issues post to the WordPress.ORG support forums.
The wordpress.ORG support forum is at http://wordpress.org/support.
The wordpress.ORG login link is here https://login.wordpress.org/
If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
Just noting that you have posted the same question 3 times and received answers to each of your questions. See your profile at https://en.forums.wordpress.com/users/reidcolin71/
If you need any further assistance with this issue, only post to this thread and give us the address of the site you are trying to log in to. Thanks.
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