reimbursement

  • Unknown's avatar
    tderennes · Member ·

    hi,
    I’ve bought the business plan on the 9th of february and asked for a reimbursement the exact same day and waited a few days until the 13th of february but nothing happened.

    On the 13th I created a tickets because i retried to get a reimbursement and i couldn’t get a full reimbursement when i made the demand earlier on the same day of buying the plan and domain.

    I’ve contacted you by chat, on the help section but also haven’t received any comments or info back from you. I’m now trying on the forum but i find it particularly hard to get in contact for a reimbursement… Waiting to be resolved.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Unfortunately, there is no record of any live chat support you received that we Volunteers on these peer support forums can access.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    I typed modlook into the sidebar tags on our forum threads for a Staff follow-up.

    From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond and wait patiently for their help. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • staff-ozmodiar · Staff ·

    It looks like a refund has been processed for this transaction. I will assume that the issue is resolved unless I hear otherwise from you.

  • The topic ‘reimbursement’ is closed to new replies.