Reinstalled Google authenticator codes are invalid

• 

  rainbowbakery · Member · Jan 4, 2014 at 6:36 am

  • Copy link
  • Add topic to favorites

  I unintentionally deleted Google authenticator from my phone and have now reinstalled it with the same email account but none of the codes generated by it now are useful for authenticating on WordPress, I get a message about invalid codes. My blog address is rainbowbakery.wordpress.com

  The blog I need help with is: (visible only to logged in users)

• 

  kardotim · Member · Jan 6, 2014 at 9:18 am

  • Copy link

  Do you also encounter this issue in a different browser? for example Firefox, Safari, or Internet Explorer?

  I’ve just sent you a single use code by e-mail.

• 

  rainbowbakery · Member · Jan 6, 2014 at 9:29 am

  • Copy link

  I am able to access my blog with SMS codes at the moment. It is just Google Authenticator that doesn’t work. I found Google Authenticator help which said to re-sync the time correction for codes, which I’ve done and still have the same problem. I use Linux on my computer and have the same problem on all 3 of my browsers – Chromium, Chrome & Iceweasel.
  Can you suggest anything else please?

• 

  kardotim · Member · Jan 6, 2014 at 10:12 am

  • Copy link

  If sms codes work fine, then the issue might be related to the Google Authenticator. Have you tried re-installing the app?

• 

  rainbowbakery · Member · Jan 7, 2014 at 12:46 am

  • Copy link

  Thank you. Reinstalling didn’t work. I have used the single use code you sent via email to disable 2 step authentication for now.
  Thanks for your help.

• 

  kardotim · Member · Jan 7, 2014 at 10:37 am

  • Copy link

  You’re welcome. Feel free to contact us if you have any other questions.