Reinstalled Jetpack and now my site is missing?

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  barbhodgens · Member · Jun 26, 2015 at 10:55 am

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  Problems began yesterday when I couldn’t access my dashboard by logging in.
  Jetpack said my site was disconnected, so I deleted the Jetpack plugin and reinstalled it.
  Now I can’t access my wordpress site at all. If i go through ‘My Site’ my website is no longer there. I can not connect Jetpack to wordpress. Jetpack says:
  site-inaccessable. Error details: The Jetpack server was unable to communicate with your site [IXR – 32300:transport error: http-request failed Too many redirects]
  can you please help. I’m not sure if this is a wordpress issue, a jetpack issue or a hosting issue?
  Thanks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 26, 2015 at 5:50 pm

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  We provide support only for blogs hosted by WordPress.COM. As that site is not hosted here by WordPress.COM, our support docs do not relate to it, and we cannot provide support for it. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  Jetpack is a plugin for WordPress.ORG software installs to provide parity with blogs hosted by wordpress.COM. Some JetPack solutions are here http://jetpack.me/support/
  Others are in the JetPack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page